Account & Data Deletion

Important Notice

Deleting your account is permanent and cannot be undone. All your data, including saved routes, preferences, and usage history, will be permanently removed from our servers.

⚠️ This action cannot be reversed. Please make sure you want to permanently delete your account before proceeding.

What Gets Deleted

  • Your account profile and login credentials
  • All saved routes and favorites
  • Usage statistics and analytics data
  • Device information and app preferences
  • Any cached location data (already deleted from our servers)

What We Keep (Anonymized)

For legal and regulatory compliance, we may retain some anonymized data that cannot be linked back to you:

  • Aggregated usage statistics (no personal identifiers)
  • Legal compliance records (anonymized)
  • Transaction records (if applicable, anonymized)

How to Request Deletion

Option 1: In-App Deletion

  1. Open the Untracked app on your device
  2. Go to Settings → Account
  3. Select "Delete Account"
  4. Follow the confirmation steps

Option 2: Email Request

If you cannot access the app, please contact our privacy team:

  • Email: privacy@untracked.app
  • Subject: "Account Deletion Request"
  • Include the following information for identity verification:
    • Your full name
    • Email address or phone number associated with your account
    • Clear statement that you request deletion of your account and data

We will respond to your deletion request within 45 days as required by law and send confirmation once completed.

Alternative Options

If you're not ready to delete your account permanently, consider these alternatives:

  • Temporary Deactivation: Pause your account instead of deleting it
  • Data Export: Download your data before deletion
  • App Uninstallation: Simply remove the app without deleting your account

Contact Information

If you have questions about account deletion or need assistance, please contact us:

Email: privacy@untracked.app

Response Time: Within 45 days (as required by law)

Processing Method: In-app or email request

Your Privacy Rights

Under the California Consumer Privacy Act (CCPA) and other applicable privacy laws, you have the right to request deletion of your personal data. We are committed to honoring these rights and ensuring your data is handled responsibly. Data deletion requests will be processed within 45 days.

For more information about your privacy rights, including the right to know, correct, and limit use of your data, please review our Privacy Policy.

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